Get in, get what you need, and get out. Key word: quickly.
Since your mission was to run in and pick up just a few things, you opted to forego the use of a shopping cart and carry the items instead. However, as you jetted down the aisles on your mission, you noticed a few more things you need.
Now you're standing in line at the checkout holding the items. OK, the items are up to your elbows but you have them strategically placed in such a way as not to drop them. Plus, there are only two customers ahead of you so the line should move quickly.
Suddenly you hear that dreaded sound.
That dreaded sound of the coupon scanner not recognizing the customer's coupon.
Beep, beep, beep. Oh, oh, the verification process is about to begin. Say it isn't so!
Cashier: Did you buy the 8 ounce can of sauce or the 10 ounce can of Bella Monte sauce?
Customer: [Searching through the already-packed bags.] The 8 ounce can.
Cashier: Hmmm…the coupon should work. Let me try again.
Coupon Scanner: Beep, beep, beep.
After several attempts to scan the coupon, the Cashier calls over the Store Manager.
She proceeds to scan her "magical badge", hanging from around he neck, and the coupon suddenly works!
Whew, that was a close one. The customer continues merrily on her way after a successful coupon scan.
You're in the home stretch! Just one more customer in front of you and you will you will be on your way!
As you wait, your elbow starts to cramp from the awkward position and muscles start to twitch.
Then you notice the "Magical Badge" lady strolling back to the Cashier.
She informs the cashier that it's break time and proceeds to pull out the cash drawer and count the cashola.
The customer in front of you starts to huff and puff and does a few eye rolls and looks at you for affirmation.
What do you do? Come on now…the customer is waiting - he wants you to roll your eyes too!
We've all been in this position but it's interesting to see how we react or respond in situations such as these.
Do we engage with the Customer and perform a few eye rolls?
Do we accept the fact that we were delayed and take it in stride?
It's our choice. Pick the berries or pick the thorns.